General Info

WHAT DO I NEED TO BRING WHEN I’M A NEW PATIENT?

1. Insurance cards, Photo ID, and billing information

2. All forms that may have been sent to you prior to your visit (completed)

3. Copy of X-rays and all studies that have been done at a facility other than Munson Medical Center or a Munson Medical Center Affiliate

4. Clinical notes and/or operative reports pertaining to your appointment

5. List of medications, allergies and post-surgical procedures

Note: Our clinical presentation staff will be contacting you by phone for your medical history and medication list prior to your appointment.

WHAT TYPE OF CLOTHING SHOULD I WEAR FOR MY APPOINTMENT?

Shorts work best for knee exams. In general, it is best if you wear clothing that does not include zippers, buttons, metal, and/or jewelry that may interfere with your examination.

WILL MY INSURANCE COVER THE COST OF SERVICE?

Most insurance cards have a phone number on the back of the card. It is best to call first to make sure your procedure will be covered.

WHAT DO I DO IF GREAT LAKES ORTHOPAEDIC CENTER DOES NOT PARTICIPATE WITH MY INSURANCE COMPANY?

Insurances that we do not participate with will be billed as a courtesy. All balances and services not covered by your insurance are the responsibility of the patient. (Not all orthopaedic work, physical therapy, or orthotic devices are covered by all insurance plans. You may require pre-authorization).

WHAT COSTS DO I HAVE TO COVER THE DAY OF MY APPOINTMENT?

All co-pays and deductibles for services rendered are due at the time of service unless arrangements have been made prior to your visit.

WHAT PAYMENT METHODS ARE AVAILABLE?

We accept MasterCard, Visa, Discover, Care Credit, money orders, personal check and cash.

HOW MUCH NOTIFICATION DO I NEED TO GIVE TO CANCEL AN APPOINTMENT WITHOUT PENALTY?

If you are unable to make your appointment, please contact us 24 hours prior to your appointment at 231-935-0900 or 1-800-203-0044.

WHAT NUMBER DO I CALL IF I HAVE QUESTIONS?

Physical Therapy
231.929.4081

Orthotics
231.929.4090

Billing
231.929.5769

Clinical Line
231.929.4047

Rx Refill
231.929.5762

Medical Records
231.929.5742

Testimonials

  • Arthroscopy Experience

    “I want to thank Dr Kerr for actually listening to me when I described my lifestyle, and suggesting arthroscopic reattachment of my supraspinatus and long head of the bicep tendons. He did the surgery two years ago, and I am back to like the fall I took that tore the tendons never happened! Top quality […]
  • Total Joint & Total Joint Revision

    “For Scott Groseclose: Hi Scott. You replaced my right hip in (I believe) 2011 It has done and continues to do wonderfully well! I was wondering if you share with me the materials of the stem and cup. Specifically was the stem cobalt? Thanks for your help. Best personal regards, Chuck
  • Total Joint & Total Joint Revision

    “I would like to thank Dr. Wiersema and Kacie Freeborn PAC, for my two new hips! These surgeries have changed my life. I am walking 4 miles a day, and daily yoga, all with no pain! The list of activities that I can now do is quite long. Thanks for new life. Gary”

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800.203.0044

Office Hours: Mon.–Fri., 8 a.m.–5 p.m.